Services

Empowering Forwarder Clients

Deliwell is committed to empowering freight forwarders of all sizes with a comprehensive suite of services designed to streamline operations, maximize profits, and drive business growth. Our solutions are tailored to meet the unique needs of each forwarder, taking into account factors such as the size and scope of their business, the types of shipments they handle, and the geographic regions they serve.

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Our Core Services for Forwarder Clients:

01

CRM and Customer Management:

This is a CRM system that is tailored for the freight forwarding industry, which means that you can easily handle a vast number of customers of various types. It monitors shipping profiles, sales portfolios, territories, activities, and key performance indicators to improve the sales team’s productivity and effectiveness. This particular CRM makes it easier to manage the business and offers insights on how to enhance the satisfaction of customers. Notably, these capabilities encompass the management of relationships with customers and subcontractors, thereby allowing for proper interaction throughout the supply chain.

02

Collaboration and Information Sharing:

The cloud-based collaborative platform serves as a centralized hub where team members from different sites and departments can access and share information in real-time. It fosters seamless collaboration among various functions such as sales, operations, acquisitions, planning, dispatching, and warehouse coordination. With role-based access and user rights, stakeholders can access a comprehensive view of operations, facilitating informed decision-making and ensuring efficiency throughout the logistics process. This collaborative environment benefits not only internal teams but also external partners, including customers and subcontractors.

03

Operational Management:

Our online operational tool allows you to manage a large volume of transport orders and quotations efficiently. It offers comprehensive tracking from the initial quotation request to invoicing and document delivery, maintaining detailed records of every transport incident until fully resolved. Additionally, the systematized workflow management guides you through every step of the process, monitoring order stages, sending notifications, and ensuring accurate shipment management. This streamlined operation applies equally to interactions with both customers and subcontractors, ensuring a unified and efficient process.

04

Transparency and Performance Measurement:

Transparency is a cornerstone of our platform, providing real-time access to data and insights for improved decision-making. It enhances collaboration among internal teams and external partners, promotes accountability, and ensures proactive communication and problem resolution. The platform also includes performance measurement tools tailored to specific roles and responsibilities, enabling continuous feedback and performance analysis. Both customers and subcontractors benefit from this transparency, fostering trust and enhancing overall service quality.

05

Contract and Tariff Management:

Our platform consolidates contracts by providing all the necessary information and tracking any changes as well as confirming mutual consent before assigning transport. It also helps in managing tariffs with the suppliers and customers and can easily set up and pre-calculate the transport tariffs depending on different parameters. This makes the pricing structure more coherent and clear and hence leads to improved relations and fewer disparities. Contracts can be controlled before with customers and after with subcontractors, which will keep everyone on the same page.

06

RFQ and Order Execution:

Deliwell has an efficient RFQ management system that allows you to submit RFQs to several carriers and compare and emphasize the differences in the offers, as well as monitor orders by stages and status with notifications. The order execution feature offers control over orders from award to transportation execution, invoice audit, and receipt of transport electronic documents, and the feature tracks and manages orders throughout their life cycle. These features facilitate interaction with customers and subcontractors, guaranteeing the effectiveness of the processes on all sides.

07

Document and Transport Management:

It also contains a detailed electronic document management system, which serves as a single storage for all transport documents and has an electronic signature system built in. The features of auto-generated documents and collaboration help in increasing productivity and minimizing errors. Furthermore, proper transport management guarantees the proper distribution and coordination of tasks, from pick-up to delivery, through communication, risk management, and documentation. These strong document and transport management functionalities help to maintain efficient communication with the customers and subcontractors, as well as to maintain a high level of organization throughout the supply chain.

In addition to our core services:
  • Courier Integration: Manage all your courier shipments in one platform. Print AWB, track shipments, control costs, and audit invoices.
  • Time-Slot Management: Optimize your loading and unloading process with our collaborative and highly customizable warehouse dock slot management tool. Book time slots or delegate your partners or carriers to book time slots. Receive proactive notifications, ensure transparency, and monitor performance in real-time.
  • E-Invoice: Automates RO e-Factura: Receive and send e-invoices, visualize .xml documents, store them in the cloud, accept or reject invoices, monitor invoice status, and allocate invoices to cost or revenue centers. ( In compliance with the requirements of Romanian fiscal legislation)
  • E-Transport: Automates RO e-Transport system reporting, reducing time and errors. Integrates business solutions with ANAF’s IT system, simplifying compliance. Offers comprehensive functionalities for reporting, integration, and data modification. (In compliance with the requirements of Romanian fiscal legislation)
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All set to level up your business?