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FAQ
What exactly is Deliwell and what problem does it solve?
Deliwell is a cloud-based Transport Management System (TMS) built for European companies running local and international logistics operations. It replaces the daily chaos of spreadsheets, email chains, and manual portal uploads with a single platform that gives you full, real-time control over every shipment — from transport order creation to final delivery confirmation.
The core problem Deliwell solves: European logistics teams are managing more regulatory complexity, more transport volume, and more partner relationships than their tools were built to handle. Cross-border movements, e-CMR documentation, multi-carrier coordination, and real-time customer visibility demands are all rising simultaneously — alongside national digital compliance regimes that vary country by country. Deliwell absorbs that complexity at scale, and adapts to local regulatory requirements where they matter most, including native handling of Romania's e-Transport declarations through direct ANAF integration. So whether you're moving freight across the EU, into neighbouring markets, or in your local country, your team spends less time on administration and more time moving freight.
Does Deliwell use AI or automation to reduce manual work?
Yes. Deliwell automates the repetitive, error-prone tasks that slow logistics teams down:
- Document auto-generation — CMR, e-CMR, e-Transport declarations, and delivery notes are created automatically when a transport is confirmed. No re-keying, no template hunting.
- Status-triggered notifications — carrier status updates automatically alert your team and, optionally, your customers. Exception alerts fire when a shipment deviates from plan or misses an ETA window.
- Route planning assistance — dispatchers receive optimised assignment suggestions based on vehicle capacity, driver availability, and destination clustering.
- Compliance automation — UIT submission to ANAF and e-CMR signing workflows happen inside the platform with no manual portal access required.
We continue to develop intelligent features including predictive ETA modelling and anomaly detection — built on real operational data generated daily on the platform. The result: your team handles more transports with the same headcount, while your compliance documentation is always complete.
Can we use Deliwell if our company is based in the EU but outside Romania?
Yes. Deliwell is built for European companies running local and international logistics — wherever your headquarters and wherever your freight moves. Current clients are headquartered across Europe — including Germany, Austria, and other EU member states — and run transport flows that span domestic operations, intra-EU cross-border movements, and lanes into and out of non-EU markets (UK, Western Balkans, Turkey, and beyond).
The platform is fully functional in English and Romanian, with multi-currency and multi-language support for operational documents. If you have transport flows that touch Romania and need e-Transport compliance, or if your Romanian subsidiary needs a TMS that integrates with your European parent's ERP, Deliwell is a strong fit.
For European companies without Romanian operations: Deliwell delivers full European transport management — planning, multi-carrier coordination, e-CMR, real-time tracking, and ERP integration — for both domestic and international flows. Romanian e-Transport compliance is one capability among many — not a prerequisite. If your operations expand into Romania later, the regulatory depth is already there, ready to switch on.
Can we pilot Deliwell before committing to a full rollout?
Yes. We offer a structured 3-week Proof of Concept (POC) — Deliwell runs live on a defined scope of your operations (a specific route cluster, carrier group, or business unit), and we measure the results against your current baseline.
The POC produces concrete, comparable numbers: time saved per transport, compliance rate before and after, document error rate, and cost delta. You make the full rollout decision based on data — not promises.
No long-term commitment required to start a POC. If the numbers don't justify a rollout, we say so. If they do — which is the typical outcome — we move directly into full implementation.
What makes Deliwell specifically built for EU regulatory compliance?
Operating across EU member states involves a unique combination of regulatory, operational, and cross-border requirements that generic TMS platforms don't address natively. Deliwell was built with these realities at its core:
Regulatory: Native e-Transport integration with ANAF (UIT generation, validation, partner management, status monitoring).
Operational: Designed for the reality of European logistics — mixed fleets, third-party CEE and international carriers, road-dominant transport flows, and cross-border trucking within and beyond the EU.
Compliance currency: When ANAF updates e-Transport rules or the EU updates e-CMR protocols, Deliwell ships the update as part of your subscription — proactively, before it affects your operations. No manual workarounds required.




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